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Counter Operations Author: Dealers Group As a rental professional, understanding how to use effective counter operations is crucial to the success of your business. To be competitive, you must provide outstanding customer service and products. This course, Counter Operations, gives you a solid basis for capturing rental reservations, both in-person and over the telephone. Subjects included in this course are customer service techniques, telephone etiquette procedures, and rental standards, to name a few. You will also have numerous opportunities to download beneficial forms and reports to assist you in effective counter operations. Duration: 2 hours 
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