Winning Management—Customer Focused Author: Wolf Rinke, PhD, CSP In today's workplace, building customer satisfaction is critical to your organization's success. It's something that all businesses strive for, but few actually achieve. Are you happy with your level of customer satisfaction? Or do you want to increase your profits by recruiting and retaining more customers? This course will show you what customers want and how they measure quality. You'll also gain valuable insight into why customers leave, and what you and your organization can do about it. Duration: 2 hours 
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