 |
|
First-Class Telephone Skills Author: Margie Seyfer The telephone is the first impression customers have of you, and it directly reflects your customer service attitude. This course is designed to help you make the most of this vital tool. You'll learn to cultivate and maintain a professional telephone manner even when buffeted with interruptions and irate customers. You'll learn how to represent your company in the best light possible, with telephone skills that demonstrate your organization's professionalism, competence, and value. Duration: 2 hours 
|
|
