Effective Customer Service—The Communication Component Author: Joan Thomas Effective customer service is built upon a number of factors--the most important of which is strong communication. This course is designed to support customer service professionals at all levels as they work to develop their communication skills. More importantly, the course uses real-world scenarios and interactivity to help users apply good communication skills to the situations they face every day as they serve customers, both internal and external. Duration: 2 hours 
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