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Principles of Total Quality Management Author: Jane Holcomb In today's fast-paced, competitive business climate, the overall quality of your organization is very important. Why? Because it sets you apart from your competition. Although the philosophy of Total Quality Management (TQM) takes work to understand and time to implement, the resulting payoffs can be incredible both on a short and long term basis. Basically, TQM can help you improve service, increase productivity, and reduce waste. Duration: 2 hours 
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