Selling Shocks and Struts Author: The University of the Aftermarket One of the most overlooked needed repairs in the automotive industry is ride control (shocks and struts). These items tend to wear gradually over time and are therefore not as noticeable to the motoring public. It is the job of the service professional to identify the needed repair and bring it to the consumer’s attention. In this course, you will review facts about the shock and strut market, the three most common reasons to recommend shock and strut replacement, and the items you need to communicate to your customers about shocks and struts. Duration: 1/2 hours 
|
