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Maximizing Your Impact Author: Khoury Consulting, Inc. Once considered a clerical post, the position of Customer Service Representative has been heightened to the status of a professional sales position. Accomplished sales professionals know strong customer service skills boost their success rate. Not only are these skills invaluable to individual representatives, they are essential to your organization's sales and profits. Maximizing Your Impact, will teach you effective customer service skills that will aid your professional growth throughout your entire career. Duration: 1 hour 
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